I recently bought LTPK1 online (but not through Reaper) and I went to start painting and noted that I got two bottles of Pure White instead of one Pure White and one brush on primer.
Paint-blocked. :(
Thanks in advance,
What is the correct way to contact Reaper product support?
Started by
cthulhudarren
, Nov 06 2012 08:10 AM
10 replies to this topic
#2
Inarah
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Godlike
Posted 06 November 2012 - 08:28 AM
~It's not broken.... it's a conversion. ~
"Some gamers have zero people skills and zero ability to understand that reality is sometimes different than they think it ought to be." ~ Reaperbryan
#3
cthulhudarren
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Posted 07 November 2012 - 07:14 AM
Customer Service
Phone: (940)484-6464 x101
Fax: (940) 484-0096
questions@reapermini.com
Thanks for this! I called in the afternoon and it just rang so I sent an email.
#4
Reaperbryan
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Posted 07 November 2012 - 09:02 AM
E-mail is often more reliable, because of time zones, differences in work hours here, break times, meetings that require all staff, etc. Since we all wear multiple hats, even our receptionist can't be reception full time, so while the phone is a great invention, It's not always the strongest solution.
Customer Service
Phone: (940)484-6464 x101
Fax: (940) 484-0096
questions@reapermini.com
Thanks for this! I called in the afternoon and it just rang so I sent an email.
bryan@reapermini.com This post is 100% organic. No Artifical Spellcheck or Grammar Check was used in the manufacturing of this post. No Zombies were harmed in the making of this post.
#5
cthulhudarren
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Instigator
Posted 09 November 2012 - 07:25 AM
E-mail is often more reliable, because of time zones, differences in work hours here, break times, meetings that require all staff, etc. Since we all wear multiple hats, even our receptionist can't be reception full time, so while the phone is a great invention, It's not always the strongest solution.
Kudos to Reaper customer support... I sent an email explaining what happened and they sent out the missing item, same day.
Will buy again.
#6
Pole
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Enlightened
Posted 10 November 2012 - 10:52 AM
You will find that if you take the time to explain something to them, they will go out of their way to help you out. I have been 100% happy with their customer support every time I had a question about my order.
Mini Painting Goal for 2013: 50 Minis! 2012: 13 Minis Completed...
Two Time ReaperCon Survivor
#7
Seamus
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Mostly Harmless
Posted 05 December 2012 - 05:32 PM
Does anyone know what the normal turn around time for replies from that email address is?
I sent an email two days ago and haven't received a reply yet.
I sent an email two days ago and haven't received a reply yet.
#8
klawzie
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Enlightened
Posted 05 December 2012 - 07:42 PM
From what I hear, their normal turn-around is 24-48 hours, but sometimes things get backed up.
#9
Reaperbryan
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Posted 06 December 2012 - 09:16 AM
We received about 2,000 e-mails regarding our kickstarter in the last week, because of some our more recent announcements regarding shipping. As such we're a bit behind in replying to them, but we are trying to get to everyone as fast as we are able.Does anyone know what the normal turn around time for replies from that email address is?
I sent an email two days ago and haven't received a reply yet.
bryan@reapermini.com This post is 100% organic. No Artifical Spellcheck or Grammar Check was used in the manufacturing of this post. No Zombies were harmed in the making of this post.
#10
Seamus
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Mostly Harmless
Posted 10 December 2012 - 05:36 AM
It has now been a week with no reply.
Still working through a mess of Canadian mails or should I assume mine has gotten lost somewhere?
Still working through a mess of Canadian mails or should I assume mine has gotten lost somewhere?
#11
Reaperbryan
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Posted 10 December 2012 - 10:12 AM
At this point, I would try sending another e-mail. if you wish, cc: bryan@reapermini.com and I'll try to help if I can as well.It has now been a week with no reply.
Still working through a mess of Canadian mails or should I assume mine has gotten lost somewhere?
bryan@reapermini.com This post is 100% organic. No Artifical Spellcheck or Grammar Check was used in the manufacturing of this post. No Zombies were harmed in the making of this post.
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