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Reaper Online Store FAQWelcome to the new Reaper Online Store -- fully integrated into the entire Reaper site.How does it work? Do I have to log in? What are those little flags just under your logo about? Do you still offer free shipping on some orders? How do you calculate shipping costs? Do you ship internationally? What's the $1 handling fee about? What forms of payment do you accept? Is my information safe? Is it safe to shop with you? My weaselmancer is broken/missing/ready for return. What do I do? Do you do gift certificates? Where can I view my order history? Hey! You have those buttons in the painted gallery? You sell the painted ones now? How do I get stuff out of my old cart? My question wasn't answered! How does it work?When you see a product that's available for sale, you'll see a widget you can click on to add it to your shopping list. Sometimes it looks like this: [+1] Click it to add one of that item to your list.Here are a couple of other buttons you may find:   Once you have something in your list, you'll see this button: 
Click it to be taken to our secure site to finalize your purchase. Do I have to log in?Not at all. You might want to, however. With a log in, we can save your lists across visits and also save your favorite shipping addresses for you. If you don't log in and have something in your list when you go off to have dinner, there's a good chance your list will be blank by the time you come back. Web server sessions time out after a little while, taking your data with it -- unless you log in first.Registering is painless, too. Just an email address and a password. What are those little flags just under your logo about?Glad you asked. We now accept payments in Euros and British Pounds Sterling. Just click on the appropriate flag and the system will reconfigure itself to pay in the currency of your choice for your convenience.Do you offer free shipping for some orders?Yes! We offer free USPS shipping to any US or Canadian destination on orders valued at $25 USD or more.We also offer free USPS shipping worldwide on any order over 35 Euros or Pounds. You can choose to ship UPS, but free shipping will not apply. All of our packages originate from our factory in Denton, TX, regardless of destination. How do you calculate shipping costs?We've weighed every product we sell, and we calculate your shipping based on this data to ensure the best shipping costs possible.Do you ship internationally?Absolutely. UK, Thailand, Austrailia, Germany... anywhere the USPS can send to, we can, too. If you don't see your country in the list when you checkout, please email the webmaster and we'll get that oversight taken care of.What's the $1 handling fee about?Boxes and packing peanuts cost money, and we pay a nice person to pull and pack your order.What forms of payment do you accept?We take Paypal and most major credit cards (Visa, Mastercard, American Express, and Discover).Is my information safe? Is it safe to shop with you?Your information: We collect your data for the purposes of communication and order fulfilment. We take the responsibility to protect your personal information very seriously, and we will never give away or sell your information to a third party.Your shopping safety: When you check out, any communication between our server and your web browser is encrypted for your security. We communicate your payment details to our bank via a similar encrypted link. We never store your credit card information in our system. To protect against fraud we verify your credit card before we charge you for the full amount. The verification shows up as an authorization for $1 which disappears in about three days. My weaselmancer is broken/missing/ready for return. What do I do?Those weaselmancers can be tricky at times. If something in your order is missing, damaged, or just needs to be returned, simply email business@reapermini.com with a description of the problem. Please include your order number. We'll get you fixed right up.Do you do gift certificates?Yes we do. You can create a gift certificate by following this link. The gift certificate will be denominated in the currency you select for checkout, and will not be available to anyone using a different currency setting. In other words, a USD gift certificate won't work in the GBP store, and so on.Where can I view my order history?If you're registered and logged in, you can find your order history on your Account Details page.Hey! You have those buttons in the painted gallery? You sell the painted ones now?No, but thanks for trying. With the exception of the Legendary Encounters Pre-Painted Plastic line, all of the figures are metal and they come unassembled and unpainted. If you need some pointers about where to start in the hobby, our craft section has many excellent articles and tutorials that can point you in the right direction. Our forum is also full of friendly folks who are willing to answer questions about the hobby.How do I get stuff out of my old cart?Easy. Follow this link to the "Old Store Stuff." Fill out your old username and password. Click the button that appears. Neat!If you have any questions, please email the webmaster. |
