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Frequently Asked Questions
General
Paint
Store

General Questions

How do you make these?

We commission a sculpt from an artist, and they give us an epoxy figure. We create a rubber mold using the epoxy models, then we run the molds in our spincasting machines where our talented casters pour molten metal alloys into the molds. Once the figures cool, they're removed from the molds and checked for flaws. Then they get sealed in blister packs or boxed set cases, and shipped our to our attractive and well-informed customers. All from our factory in Denton, TX.

What are they made out of?

We have four main materials in our lines. Most of our figures are made from a tin-based metal alloy.
The P-65 line is a lead-based alloy. Lead is cheaper than tin, and that difference is reflected in the price of the figures.
Our Legendary Encounters line is pre-painted plastic.
We also have a resin line we release figures to from time to time.

How big are the models?

The vast majority of our models are 25mm Heroic Scale. You'll find these to be scale-comparable to the other popular figure lines out there. Figures are photographed with two small triangles in the right-hand of the picture. Those triangles are .5" and 1" from the tabletop.
A few other figures are a different scale -- 54mm and 72mm are common. Those scales are reflected in the names of the figures. Finally, our CAV robots are N-scale. Think model railroads.

What do you use them for?

First off, they're really cool. Have you seen the detail of these models? You can use them for anything you can imagine, really. Most of our customers use them in games to represent their character. We've had a number of folks make custom chess sets out of them. Many of our customers never play games with them, and just love to paint them. We have this one guy who uses them in his High School Theater Scene Design Class -- he has his students paint them in costumes and then block them out in little model sets. I've never heard of a couple exchanging them instead of rings, but I wouldn't rule it out.

How can I learn to paint them?

The same way you get to Carnegie Hall: Practice!
Though we have a number of resources to help you on your journey.
  • The Craft: Articles all about painting, basing, and conversions written by pros and fans.
  • The Craft Corner: A little section of our forum where you can show off your paint jobs and get criticism, ask questions, and meet the friendliest painters on the internet.
  • Learn to Paint Kits: Targeted at a variety of techniques -- skin tones, armor, etc. -- with instructions written by the talented Anne Foerster.
  • ReaperCon: take painting classes under the tutelage of some of our industry's most talented professionals. There are classes for all skill levels. While you're here, why don't you enter our Open Painting Contest where you paint to a standard rather than competing against each other. It's the only one of its kind in the Southwest US. Third weekend in May, here at ReaperHQ in Denton, TX.

How do I assemble them?

For our miniatures that require assembly, you're going to get the best results with some metal snips, superglue (Cyanoacrylate), and a file. Just snip the bit from the sprue, file the nub down, and a little dab of glue should do it. Then prime it and start painting.

What do I do with the leftover metal after I clip it from the tabs?

Bring it to ReaperCon! We have a metal trade-in program. You bring us your metal, and we'll trade you out for some of ours.

What is Reapercon?

Every year on the third weekend of May, we open up the factory and invite everyone down for the best weekend of gaming and painting in the Southwest. With sculpting and painting classes offered by your favorite industry professionals, game tournaments, new stuff we're testing out, and so much more, there's something for everyone. For details, check out our ReaperCon Page.

How did you guys get started doing this?

When we started we were just four people with a dream of getting into their favorite hobby. When we came home from the day jobs, we would go to the garage and start casting figures all night until it was time to head back to the day jobs. It didn't take us long to figure out that we were having way more fun in the garage than at our day jobs. On July 4th, 1992, we decided to take the hobby full-time, and we've been making the best minis and hobby accessories the world has ever seen!

Can I have my custom character/monster/minitaure line made by you?

Your best bet there is to enter Game Trade Monthly's Annual Bring Your Character to Life Contest, sponsored by us. Failing that, we can custom create your dream miniature for you, but prices start around a thousand dollars, for a variety of reasons. If you're serious about a custom contract or entering into a licensing agreement to produce your miniature line, you can contact Matt Clark:

Can I come by and visit?

Of course. We love visitors! We're around M-F, 8-6 CST. If you're coming from out of town, give a call first (940-484-6464) and we'll make an appointment to show you around.

Can I take your miniatures or art and use them in my project?

Usually yes. Send Ed your request with a brief description and he will usually send you an approval.

May I tell you about my Paladin? He's level 18 and has...

That's great. We love hearing from our enthusiastic fans, but we're also very busy, and can't respond to every email we receive. Feel free to visit our forum, though! We have a wonderful community of folks who would likely love to hear about your level 18 Paladin.

Is it true that if I use a Reaper Miniature for my character I get a +1 to all of my die rolls?

Absolutely! Simply tell your GM to contact us if they have any questions.

How many miniatures can you make in a day?

Factory capacity is scalable so the quantity made each day varies. Maximum capacity is around 20,000 figures in a day. Our record for weight in metal consumed over 24 hours is 24,700 pounds.

How is it you guys can make figures cheaper than anyone else?

The secret is in our labor contract. We don't have to pay the undead a living wage.

Paint Questions

What's the difference between MSP Core Colors and MSP HD?

MSP Core Colors

  • Excellent for thinned paint applications like layering, washes and glazes
  • Smooth and fluid right out of the bottle means less thinning required
  • Enhanced flow properties make painting small details easier
  • 216 colors, including liners, inks, washes, primers, sealers, and additives
  • Triad system makes shading and highlighting colors a snap
  • Sold in 1/2 oz dropper bottles
  • Dries matte
  • 100% compatible with the MSP HD range
  • Airbrush-friendly
  • Non-Toxic, Water Soluble

MSP High Density

  • Excellent for laying down fast base-coats
  • New high-density pigments give increased coverage with smooth consistency
  • The same great flow properties as MSP Core Colors
  • 38 unique colors expand the range of the MSP Core Colors triad system
  • Sold in 1/2 oz dropper bottles
  • 36 colors and two bonus colors also offered in two sets of 19 colors each
  • Dries matte
  • 100% compatible with the MSP Core Colors range
  • Airbrush-friendly
  • Non-Toxic, Water Soluble

How many bottles of MSP have you sold?

Several million. Not enough to cover the world but enough to paint Rhode Island.

Can I buy MSP in bulk? I want to paint my house with it.

Sure, but the average cost of a gallon is around $950.00. We actually put a lot of high tech cool stuff in it so it's not your mom's Walmart paint.

Store Questions

How does online shopping work?

When you see a product that's available for sale, you'll see a widget you can click on to add it to your shopping list. Sometimes it looks like this: [+1] Click it to add one of that item to your list.

Here are a couple of other buttons you may find:
add to list button add to list small button

Once you have something in your list, you'll see this button:
buy now button

Click it to be taken to our secure site to finalize your purchase.

Do I have to log in?

Not at all. You might want to, however. With a log in, we can save your lists across visits and also save your favorite shipping addresses for you. If you don't log in and have something in your list when you go off to have dinner, there's a good chance your list will be blank by the time you come back. Web server sessions time out after a little while, taking your data with it -- unless you log in first.

We also carry some inventory controlled items that can't be added to your cart unless you log in first. If one of these items are added to your cart and your cookie expires, then POOF, it's gone and we can't account for it anymore until we do a manual recount. So to make it easier to keep track of, you have to be logged in to add these products to your cart.

Registering is painless, too. Just an email address and a password.

Why did something disappear from my cart?

With our metal miniatures, when we run out of a product we simply cast more. Several of the products we sell in our online store are manufactured by other companies, and we have to carry a physical inventory of these items, reorder them when we run low, that sort of thing. When these inventory controlled items are in your cart for more than 24 hours, the system will flag them for removal so someone else can have a chance to purchase it and we don't have to keep looking at the item sitting on a shelf while it sits forever in a cart that may or may not be purchased.

What are those little flags up in the top right all about?

We accept payments in Euros, British Pounds Sterling, and Australian Dollars. Just click on the appropriate flag and the system will reconfigure itself to pay in the currency of your choice for your convenience.

Do you offer free shipping for some orders?

Yes! We offer free USPS shipping to any US or Canadian destination on orders valued at $35 USD or more.
We also offer free USPS shipping worldwide on any consumer order over 70 Euros, 60 Pounds, and $100 AUD.
International retailers and distributors are responsible for their actual shipping costs.
You can choose to ship UPS, but free shipping will not apply.
All of our packages originate from our factory in Denton, TX, regardless of destination.

How do you calculate shipping costs?

We've weighed every product we sell, and we calculate your shipping based on this data to ensure the best shipping costs possible. We charge you what the shipping companies charge us.

What's Hobby-Q doing on my credit card statement?

As of January 1, 2011, Reaper Miniatures reincorporated as Hobby-Q, Inc. with Reaper operating as an independent brand under the Hobby-Q flag. Even though you're shopping on reapermini.com, it's Hobby-Q that's running the show -- at least as far as our accountant is concerned. All transactions initiated at Reaper Miniatures will show up as Hobby-Q on your billing statement.

Is my information safe? Is it safe to shop with you?

Your information: We collect your data for the purposes of communication and order fulfillment. We take the responsibility to protect your personal information very seriously, and we will never give away or sell your information to a third party.

Your shopping safety: When you check out, any communication between our server and your web browser is encrypted for your security. We communicate your payment details to our bank via a similar encrypted link. We never store your credit card information in our system. To protect against fraud we verify your credit card before we charge you for the full amount. The verification shows up as an authorization for $1 which disappears in about three days.

Do you do gift certificates?

Yes we do. You can create a gift certificate by following this link. The gift certificate will be denominated in the currency you select for checkout, and will not be available to anyone using a different currency setting. In other words, a USD gift certificate won't work in the GBP store, and so on.

Where can I view my order history?

If you're registered and logged in, you can find your order history on your Account Details page.

Hey! You have those buttons in the painted gallery? You sell the painted ones now?

No, but thanks for trying. With the exception of the Legendary Encounters Pre-Painted Plastic line, all of the figures are metal and they come unassembled and unpainted. If you need some pointers about where to start in the hobby, our craft section has many excellent articles and tutorials that can point you in the right direction. Our forum is also full of friendly folks who are willing to answer questions about the hobby.

What is the Boneyard?

Sometimes our customers want to buy individual pieces of a multi-part model. These individual pieces are what we call the Boneyard. Any multi-part piece is indicated with a puzzle piece next to its name when you're looking in the gallery. When ordering from the Boneyard, it's important to remember that you're not ordering the whole model. If you order a body part and not it's sprue, for instance, you'll be getting an almost complete model, but it'll likely be missing limbs and weapons.

I need to change my address or some item in my order!

Please email us as quickly as possible. Our shipping department gets started pulling orders very early in the morning. If you don't catch us quickly, your order may have already been put on the truck. Swapping out items can be a little trickier. We don't store your credit card information, so it's not as simple as just running your order through the processor again. Again email us, and we'll work something out.

In short, if you don't catch us before 5PM CST, M-F, it's unlikely you'll catch us in time. On the weekends, we'll be unable to catch these requests at all.

How do I order a catalog?

If you don't require a hard copy of our catalog, you can download a PDF version of pretty much every catalog we've ever made here on our Casketworks page. If you would like a hard copy (and we have some available -- we run out fast!), please visit this link and order a catalog. We charge just enough to cover first class shipping.

My weaselmancer is broken/missing. What do I do?

Those weaselmancers can be tricky at times. If something in your order is missing or damaged, simply email business@reapermini.com with a description of the problem. Please include your order number. If you don't have an order number, please include your shipping address. We'll get you fixed right up.

How do I make a return?

You can return items to:

Reaper Miniatures
Customer Return

P.O. Box 2107
Lake Dallas, TX 75065

Please include your order paperwork to help us process your return. Once we receive the product, we will issue an e-gift certificate for a full refund via email to be redeemed online for a future purchase. Your gift certificate code does not have an expiration date and will be issued immediately. With it, you can purchase anything in our online store.

I haven't received my package and it has been 4 weeks, now what?

We're sorry you don't have your stuff yet, but there's likely an explanation.

If you're in the US, we have a delivery confirmation number on your package. We can tell you when it was supposed to arrive, and you can take the number and your beef to your local post.

International customers have a different minefield to navigate. Unfortunately, selecting US First-Class Mail International doesn't produce a tracking number so we can't track you package per se. However, we do have a customs declaration number (CDN) for you. Please use your CDN to claim your order at your local customs office. That number is used (most often, but not always as we have learned in some countries) at your local customs office for locating and claiming your package. Have you checked with your customs office to see if your package has been received there? Sometimes there are delays with customs and packages have taken up to 4 or 5 weeks for delivery. If your local post hasn't seen the package, let us know and we'll work something out.

I'm international and I had to pay an extra fee before I could recieve my package. What gives?

We're terribly sorry this came as a surprise to you. Being a US company, we don't collect any taxes or fees at checkout on behalf of your local government. You're responsible for those, and they're completely beyond out control. Please contact your local representatives or postal system for clarification on this matter.